Frequently Asked Questions
Please do not hesitate to contact me anytime If you have any enquires, or need help with an existing order!
Please be advised due to disruptions from Covid-19, I am unable to accurately estimate arrival times or guarantee on-time delivery, so please be conscious of delays before placing an order and allow extra time for delivery. All shipping, especially international orders are experiencing significant delivery delays.
Please visit our Covid-19 Update to read the impacts of the current circumstances so we can continue to ship to you without any misunderstandings. Thank you for your patience and understanding during these uncertain times.
Please visit our Covid-19 Update to read the impacts of the current circumstances so we can continue to ship to you without any misunderstandings. Thank you for your patience and understanding during these uncertain times.
Please know, you are responsible for what shipping method you select, from our shipping options offered by the carriers we use. By purchasing from Guilty Pleasure Store you have agreed to your chosen shipping products terms and conditions as stated by our carriers and within our shops Shipping Info / Store Policy.
Once in the hands of DHL and Australia Post delivery is beyond my control and I cannot be held responsible for any delayed packages, mishandling or lost packages sent via UNTRACKED standard shipping methods. All purchases without opting for tracking are done at the buyer's choice.
If you would like to monitor your parcel - please purchase a Tracked Shipping method. We receive delivery notifications for both Untracked and Tracked Shipments..
I'm not responsible for delays due to weather events, public holidays, postal and or Custom Inspections that may impact the delivery time of your order.
If you are purchasing an item from outside of Australia, please note buyers are responsible for any customs and import taxes that may apply. We do not offer refunds or cancellations on already shipped items so please make sure you are 100% satisfied with your order! I may refuse to ship to certain countries, locations, or addresses where high percentage of packages were lost or having difficulty with postal service and or customs. I may refuse to send high valued orders with Standard Shipping, and request you upgrade to a Tracked Shipping Service.
Thank you!
Once in the hands of DHL and Australia Post delivery is beyond my control and I cannot be held responsible for any delayed packages, mishandling or lost packages sent via UNTRACKED standard shipping methods. All purchases without opting for tracking are done at the buyer's choice.
If you would like to monitor your parcel - please purchase a Tracked Shipping method. We receive delivery notifications for both Untracked and Tracked Shipments..
I'm not responsible for delays due to weather events, public holidays, postal and or Custom Inspections that may impact the delivery time of your order.
If you are purchasing an item from outside of Australia, please note buyers are responsible for any customs and import taxes that may apply. We do not offer refunds or cancellations on already shipped items so please make sure you are 100% satisfied with your order! I may refuse to ship to certain countries, locations, or addresses where high percentage of packages were lost or having difficulty with postal service and or customs. I may refuse to send high valued orders with Standard Shipping, and request you upgrade to a Tracked Shipping Service.
Thank you!
SHIPPING TIMES:
Guilty Pleasure Store is based in Australia. All orders are shipped from Melbourne via Australia Post and DHL's Ecommerce division, not its express division.
* Standard Post (incl. tracking): Delivery within 4-6 weeks.
* Please know, delays are expected due to Covid-19 disruptions and Custom Inspections, this may impact the delivery time of your order. Please be patient and allow extra time for international deliveries as arrival times can take up to 6-9 weeks to some destinations.
* I am unable to accurately estimate arrival times or guarantee on-time delivery, so please be conscious of delays before placing international orders.
ALL international orders will be shipped with Tracking so you can monitor its travel.
Please understand these are only estimates; delays can occur and orders can sometimes take longer than expected to arrive. We do not offer refunds or cancellations on already shipped items so please make sure you are 100% satisfied with your order!
* Standard Post (incl. tracking): Delivery within 4-6 weeks.
* Please know, delays are expected due to Covid-19 disruptions and Custom Inspections, this may impact the delivery time of your order. Please be patient and allow extra time for international deliveries as arrival times can take up to 6-9 weeks to some destinations.
* I am unable to accurately estimate arrival times or guarantee on-time delivery, so please be conscious of delays before placing international orders.
ALL international orders will be shipped with Tracking so you can monitor its travel.
Please understand these are only estimates; delays can occur and orders can sometimes take longer than expected to arrive. We do not offer refunds or cancellations on already shipped items so please make sure you are 100% satisfied with your order!
* Standard Shipping (non tracking): Delivery within 7-10 business days from dispatch date.
- Registered Post (incl. tracking): Delivery within 5-7 business days from dispatch date.
- Express Post (incl. tracking): Delivery within 2-3 business days.
* Within Australia; Tracking is NOT included via our Standard Shipping option, however is available as a delivery upgrade at check-out. All purchases without opting for tracking are done at the buyer's choice.
Please understand these are only estimates; delays can occur and orders can sometimes take longer than expected to arrive. We do not offer refunds or cancellations on already shipped items so please make sure you are 100% satisfied with your order!
- Registered Post (incl. tracking): Delivery within 5-7 business days from dispatch date.
- Express Post (incl. tracking): Delivery within 2-3 business days.
* Within Australia; Tracking is NOT included via our Standard Shipping option, however is available as a delivery upgrade at check-out. All purchases without opting for tracking are done at the buyer's choice.
Please understand these are only estimates; delays can occur and orders can sometimes take longer than expected to arrive. We do not offer refunds or cancellations on already shipped items so please make sure you are 100% satisfied with your order!
SHIPPING INFO:
UPDATE - September 2020:
INTERNATIONAL:
ALL international orders include a tracking number, this will allow you to monitor its journey to you. We do receive delivered notifications for International standard shipments. International orders are shipped from Melbourne via DHL e.
DOMESTIC (AUS):
Within Australia; Tracking is NOT included via our Standard Shipping option, however is available as a delivery upgrade at check-out.
All purchases without opting for tracking are done at the buyer's choice. I cannot be held responsible for any delayed packages, mishandling or lost packages sent without tracking. Domestic orders are shipped from Melbourne via Australia Post.
INTERNATIONAL:
ALL international orders include a tracking number, this will allow you to monitor its journey to you. We do receive delivered notifications for International standard shipments. International orders are shipped from Melbourne via DHL e.
DOMESTIC (AUS):
Within Australia; Tracking is NOT included via our Standard Shipping option, however is available as a delivery upgrade at check-out.
All purchases without opting for tracking are done at the buyer's choice. I cannot be held responsible for any delayed packages, mishandling or lost packages sent without tracking. Domestic orders are shipped from Melbourne via Australia Post.
Guilty Pleasure Store is based in Australia. All orders are shipped from Melbourne via DHL's eCommerece and AUS Post.
INTERNATIONAL (DHL):
Due to current circumstances with Covid-19, following Australian government requirements and DHL’s shipment restrictions, I am only able to ship international orders once or twice per week, depending on volume.
If you would like your order prioritised, please contact me before placing an order so I can organise alternative shipment.
DOMESTIC (AUS POST):
All orders are shipped from Melbourne via Australia Post. Australia Post offices are still open, although following government restrictions, orders may see a delay of 1-2 days.
Australia Post does not process mail on the weekends, anything purchased on Fri-Sun will always be shipped on Mondays.
INTERNATIONAL (DHL):
Due to current circumstances with Covid-19, following Australian government requirements and DHL’s shipment restrictions, I am only able to ship international orders once or twice per week, depending on volume.
If you would like your order prioritised, please contact me before placing an order so I can organise alternative shipment.
DOMESTIC (AUS POST):
All orders are shipped from Melbourne via Australia Post. Australia Post offices are still open, although following government restrictions, orders may see a delay of 1-2 days.
Australia Post does not process mail on the weekends, anything purchased on Fri-Sun will always be shipped on Mondays.
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